Shipping policy
Business Name:Full Cart Online
Physical Address:286 Blood Street, Pretoria Central, 0002, South Africa
Email: info@fullcartonline.co.za
Phone: 074 090 0100
Thank you for shopping with Full Cart Online. We are committed to delivering your orders safely and efficiently throughout South Africa. Please read our shipping policy carefully to understand how we process and deliver your purchases.
1. Shipping Locations
We currently ship nationwide within South Africa.
Unfortunately, we do not offer international shipping at this time.
If you are unsure whether we deliver to your area, please contact us at info@fullcartonline.co.za or call 074 090 0100 before placing your order.
2. Order Processing Time
• Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• Orders placed after 3:00 PM or on weekends/public holidays will be processed on the next business day.
• During peak seasons, promotions, or sales events, processing times may be slightly extended.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (where applicable).
3. Delivery Timeframes
Estimated delivery times after dispatch:
• Gauteng: 1–3 business days
• Major Cities (e.g., Cape Town, Durban, Bloemfontein):* 2–4 business days
• Outlying/Regional Areas: 3–7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or high-volume periods.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
• Delivery location
• Parcel size and weight
• Selected delivery method
We may offer free shipping promotions from time to time. These promotions will be clearly stated on our website.
5. Order Tracking
Where available, tracking information will be emailed once your order has been dispatched.
If you have not received tracking details within 3 business days of placing your order, please contact us.
6. Delivery Address Requirements
Customers are responsible for providing accurate and complete delivery information.
• Full Cart Online will not be responsible for delays or failed deliveries due to incorrect addresses.
• If a parcel is returned to us due to incorrect details, the customer may be responsible for re-shipping fees.
7. Failed Deliveries
If no one is available to receive the parcel:
• The courier may attempt redelivery.
• The courier may contact you directly.
• The parcel may be returned to our warehouse if delivery attempts fail.
Additional delivery charges may apply for re-dispatch.
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
1. Notify us within *48 hours* of receiving your order.
2. Email us at *[info@fullcartonline.co.za](mailto:info@fullcartonline.co.za)* with:
* Your order number
* Clear photos of the damaged item(s)
* Description of the issue
We will investigate and arrange a replacement or refund where applicable.
9. Delivery Delays
While we strive to meet all delivery timeframes, delays may occur due to:
• High order volumes
• Courier service disruptions
• Public holidays
• Weather or unforeseen circumstances
Full Cart Online will not be held liable for delays outside of our control, but we will assist in resolving issues promptly.
10. Collection Option
Customers may request to collect orders directly from our premises at:
286 Blood Street, Pretoria Central, 0002
Collection is strictly by arrangement and confirmation via email or phone.
11. Contact Information
If you have any questions about shipping, please contact us:
📧 Email: info@fullcartonline.co.za
📞 Phone: 074 090 0100
📍 Address: 286 Blood Street, Pretoria Central, 0002, South Africa
Full Cart Online reserves the right to update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Thank you for choosing Full Cart Online. We appreciate your support and look forward to serving you.
